Front desk · Answer · Flagship
AI voice receptionist
Every call answered, day, night and through the lunch rush, in your patients’ languages.
The gap
Calls ring out to voicemail while your front desk is with a patient, and the caller books with the next clinic instead.
What it does
- Answers after hours and whenever the line is busy, trained on your services, hours and booking rules.
- Books into the calendar you already use. On Jane App, staff confirm each booking in one click.
- Switches language mid-call without a transfer: English, French, Arabic, plus Mandarin, Punjabi, Cantonese and others on request.
- Anything urgent, clinical or sensitive goes straight to your staff. It never gives medical advice.
Speaks your patients’ languages.
| Availability | Languages |
|---|---|
| Standard | English, French, Arabic |
| Metro Vancouver core | Mandarin, Punjabi, Cantonese |
| On request | Tagalog, Persian (Farsi), Korean, Hindi, Spanish and others |
The receptionist switches language mid-call, without a transfer. A native speaker tests every language before it takes a patient’s call. Language is a setting, not an add-on, so it doesn’t change your price.
On Jane App, which has no public booking API, the receptionist captures the full booking and your staff confirm it in one click.
What we measure
Calls answered
Bookings from recovered and after-hours calls
Front-desk minutes returned
We record your baseline before go-live and report projection against actual every month, in writing.
Bounded, not autonomous
A scope document, a runbook and a human review step for every system. Pause it any month.
Privacy pack included
Data map, processing agreement, caller notice and retention schedule, written for BC’s PIPA.
No training on your data
Patient conversations are never used to train AI models. Every vendor is listed on our subprocessors page.
Pairs well with
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AskAI website chat
Answers the patients who ask at 9 p.m., before they try the next clinic.
MeasuresQuestions answered out of hours
-
ReplySpeed-to-lead
Every web enquiry and missed call gets a real reply in minutes, not the next business day.
MeasuresMedian time to first reply
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NudgeReminders and recall
Reminders, recalls and post-visit follow-ups that actually go out.
MeasuresNo-show rate
Start with a call.
Thirty minutes, free. We look at your numbers and tell you plainly whether KindLoops fits. Sometimes the honest answer is somebody else.