FAQ

The questions clinic owners ask before they hire us.

If yours isn't here, send it on the discovery call. We'll add it after a few people ask the same thing.

About clinics

What does KindLoops actually do?

We ship AI receptionists for Canadian clinics — answering calls in under 60 seconds, 24/7, bilingual English/Arabic, integrated with your existing PMS. Plus seven other loops (chatbots, follow-ups, document processing, database reactivation, internal reporting, SEO) that the same Loop methodology runs.

What kinds of clinics do you work with?

Canadian clinics in BC and Ontario at launch — dental, optometry, physiotherapy, mental health, wellness practices. Single-location to small-multi-location. We do not yet serve large hospital networks or US clinics.

Who else are you for?

BC ecommerce stores at $100K+ annual revenue and BC service-business solopreneurs at $200K+ are the secondary niches as the loop methodology expands. Canada-only at v1.

Who are you NOT for?

Pre-revenue startups; procurement-heavy enterprises; US clinics; and buyers looking for fully autonomous AI without human review. We are bounded by design.

How we work

How is this different from a regular agency?

Regular agencies sell hours, so their incentive is billable weeks. AI vendors sell software, so their recommendations are captive. We sell the loop — a scoped, measured system, with one dashboard and one number.

Will this work in my industry?

Ask the question the other way. Does your clinic have measurable revenue, measurable hours, and an inbound funnel? If yes, the loops apply. We adapt the playbook to your baseline, not the other way around.

How fast does this go live?

A typical first loop ships in two to four weeks from sourced-projection sign-off. That timeline is in the proposal — and in the variance report if we miss it.

Money, data + risk

What does an engagement cost?

Engagements price by loop, with a build fee plus a monthly retainer that includes monitoring and reporting. Most clinic loops land in the $1.5K–$4K build + $400–$900/mo retainer range. Exact numbers come back in the sourced projection after the discovery call.

Do you use my patient data to train AI models?

No. Patient conversations are processed under no-training contracts with the underlying model vendors. US transfers are disclosed up front, not by default. Default hosting is Canadian. PIPEDA-aligned.

What if it doesn’t work?

We measure projection vs. actual every month. If the loop is underperforming, the report says so before you ask, and we agree the next move together — adjust the loop, retire it, or replace it.

Pause + exit

Can I pause or cancel?

Yes — any loop, any month, without unwinding a platform. The retainer is month-to-month with a written off-switch clause. You keep the runbook either way.

Can I run this myself eventually?

Yes. Every loop ships with a runbook you keep. The whole point of a bounded loop is that it survives the agency. When you’re ready to run it in-house, you take the runbook with you.

Still have questions?

Email hello@kindloops.io — Mo replies within one business day. Or book the discovery call and ask in real time.