Front desk · Ask
AI website chat
Answers the patients who ask at 9 p.m., before they try the next clinic.
The gap
Questions about hours, parking, prices and insurance arrive after hours and go unanswered until morning.
What it does
- Answers from your clinic’s own approved information, nothing invented.
- Captures the enquiry and sends a booking link.
- Escalates anything clinical or unusual to your team, with the conversation attached.
What we measure
Questions answered out of hours
New-patient enquiries captured
Escalations routed to staff
We record your baseline before go-live and report projection against actual every month, in writing.
Bounded, not autonomous
A scope document, a runbook and a human review step for every system. Pause it any month.
Privacy pack included
Data map, processing agreement, caller notice and retention schedule, written for BC’s PIPA.
No training on your data
Patient conversations are never used to train AI models. Every vendor is listed on our subprocessors page.
Pairs well with
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AnswerFlagshipAI voice receptionist
Every call answered, day, night and through the lunch rush, in your patients’ languages.
MeasuresCalls answered
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ReplySpeed-to-lead
Every web enquiry and missed call gets a real reply in minutes, not the next business day.
MeasuresMedian time to first reply
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NudgeReminders and recall
Reminders, recalls and post-visit follow-ups that actually go out.
MeasuresNo-show rate
Start with a call.
Thirty minutes, free. We look at your numbers and tell you plainly whether KindLoops fits. Sometimes the honest answer is somebody else.